Our 100% Satisfaction Guarantee
If you are unsatisfied with your purchase for any reason, you may return it within 30 days. Merchandise must be returned unworn and with the original tags attached. You will be given a full refund of its purchase price via the original manner of payment. Shipping charges are the responsibility of the buyer.
Items may also be returned for an exchange. You can exchange a product for any product of the same or lessor value. If exchanged for an item of less value, a refund for the difference in price will be provided to you.
No exchanges will be accepted after 90 Days. Returns can be subject to a 10% restocking fee.
For returns or exchanges, simply return the item to our office at the address below. Include your packing slip or a note indicating whether you are returning the item or exchanging it for another item, such as a different size. For exchanges, once received, we will ship the replacement item to you at no charge.
Mt. Caesar Alpacas
441 Main Street
Keene, NH 03431
All Credits will be issued on the last day of each month.