Mt. Caesar Alpacas

Shipping Charges

Shipping Policies:

Standard: Unless otherwise requested, all orders ship via USPS Priority Mail. Normal delivery time to the continental U.S. is 1-3 days.

Express/Overnight: Express orders ship via USPS Express Mail for Next Day Delivery.

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Shipping Charges:

Shipping on all orders throughout the U.S. is a flat rate of $7.00, regardless of the size of the order.  All orders are shipped via USPS Priority Mail.  In stock items ship within 24 hours of placement.  Normal delivery time is 1 to 3 days.

 

Orders shipped to Canada and outside the United States are priced based on the weight of the order and its destination.  Standard shipping to Canada is via U.S. First Class International Mail.  Normal delivery is 5 – 10 business days.  Canadian customers may choose expedited shipping for an additional charge.

 

Orders shipped outside Canada and the U.S. are priced based on the weight of the order and its destination.  Customers requesting international shipment should contact us for their preferred delivery method.  We use U.S. International Delivery, FedEx International, DHL and USPS.  FedEx and DHL are the only two carriers who carry the item from our office to your doorstep, and are insured.  Other delivery methods may be requested, however, Mt. Caesar Alpacas is not responsible for delivery once the package leaves the U.S.

» For shipments to Hawaii and Puerto Rico an additional $20.00 freight surcharge per order will be added to the above charges.

» Additional freight charges apply for shipment outside of the United States:

Australia $40.00
Belgium $45.00
France $45.00
Germany $50.00
Italy $45.00

New Zealand $40.00
Norway $45.00
Spain $45.00
Sweden $45.00
Switzerland $45.00
United Kingdom $40.00

» An additional $ 55.00 freight charge per order will be added for shipment to countries not shown above.

 

Our Policies & Guarantee

By purchasing products from Mt. Caesar Alpacas you agree to the following terms and conditions:

 

In Stock merchandise is normally shipped within 24 hours of order placement via USPS Priority Mail and received within 1 to 3 days from the date of the order throughout the continental U.S. Back order merchandise is normally shipped 4 to 8 weeks from the date of the order. Should something be out of stock we will notify you to determine if you are willing to wait the time required for delivery. Sales are billed at the time or order.

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Any and all customs charges are the responsibility of the buyer and any charges of duty, customs, brokerage or other fees associated with an international order shall be charged separately, by the shipping company. If we are notified by the shipping company of a failure to pay duty and customs fees by the purchaser, and are charged back for the fees, please be aware that it shall result in a charge of your credit card for the full amount due, plus an additional $25.00. This is a non refundable charge. Receipt and supporting paperwork will be provided. This applies to duties and custom fees on all goods imported to another country, regardless of return.

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Express Shipping from Dec 15th – Dec 24th is not guaranteed by USPS, Fed Ex or UPS. Delivery failure will not be the responsibility of Mt. Caesar Alpacas should they not deliver in the time specified. Refunds for shipping, due to missed delivery dates or weather will not be issued. Any issue with shipping should be addressed with the carrier.

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If sending payment by mail, please send payment to the following address:
Mount Caesar Alpacas
Accounts Receivable
441 Main Street, Keene, NH 03431
Phone: 603-355-3555

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Order Cancellation Polices

Orders can be canceled within 24 hours.
If you would like to cancel an order, please contact us:
Phone: 603-355-3555
E-Mail: marybeth@mtcaesaralpacas.com

Please mark CANCEL in the RE: line.

 

Warranties & Return Policies

Warranties
We are so confident in our products that if for any reason, you don’t like an item, you may return it for a full refund.

All terms of our “Return Policies” apply.

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Return Policies
Our 100% Satisfaction Guarantee: If you are unsatisfied with your purchase for any reason you may return it within 30 days. Only merchandise that has not been worn and has the original tags attached, may be returned.  You will be given a full refund of its purchase price.  Shipping charges are the responsibility of the buyer.

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Clothing must be UNWORN. Items returned within 30 days of receipt will be given a full refund via manner of payment. Items may be returned for exchange or a credit slip issued thereafter.

No exchanges will be accepted after 90 Days. Returns can be subject to a 10% restocking fee.

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For returns or exchanges, simply return the item to our office at the address below.  Include your packing slip or a note indicating whether you are returning the item or exchanging it for another item, such as a different size.  For exchanges, once received, we will ship the replacement item to you at no charge.

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Mt. Caesar Alpacas
441 Main Street
Keene, NH 03431
EMail: marybeth@mtcaesaralpcas.com
Phone: 603-355-3555
All Credits will be issued on the last day of each month.
*A refund will be issued on the value of the item purchased. Shipping fees will not be refunded.

 

Store Privacy Policies

This is a safe store. No e-mail addresses or customer information is provided to any persons not affiliated with this site, other companies, or enterprises, for any reason.

Copyright And Design Policy

Copyright and design right infringements shall be prosecuted. Copyrights include but are not limited to: sweater designs, logo; whole or in part, Mount Caesar Alpacas photographs and all website design and content.

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Earth-Friendly

Environmentally Sustainable

Fair Trade

Cruelty Free